Clear Models. Custom Proposals.
Choose dedicated staff, flexible shift coverage, or a fully managed service. Every engagement includes training, supervision, quality assurance, and reporting.
Dedicated Agents & Flexible Shift Coverage
Pick the daily coverage that fits your workload. Final pricing is provided in your custom proposal.
4 Hours
Part-Time Support
For businesses requiring focused daily assistance with selected tasks.
- Coverage
- 4 hours per day within your U.S. business window
- Staffing
- Dedicated or shared agent, based on scope
- Supervision
- Team lead oversight and escalation path
- Reporting
- Daily activity summary
- Training
- Workflow onboarding on your SOPs
- Best for
- Startups and new brokerages
8 Hours
Full-Time Dedicated Agent
For companies seeking a trained employee dedicated to their business operations.
- Coverage
- Full 8-hour shift aligned to your time zone
- Staffing
- One dedicated team member on your account
- Supervision
- Dedicated supervisor and QA reviews
- Reporting
- Daily productivity reports + weekly review
- Training
- Structured onboarding and ongoing coaching
- Best for
- Growing brokerages and SMBs
12 Hours
Extended Coverage
For businesses requiring a longer operational window. Coverage may use staggered staffing to maintain suitable schedules and breaks.
- Coverage
- 12-hour operating window across U.S. time zones
- Staffing
- Staggered dedicated agents with handover
- Supervision
- Shift supervisors and escalation matrix
- Reporting
- Per-shift reports and weekly KPI review
- Training
- Cross-trained team on your workflows
- Best for
- Established, high-volume operations
Coverage terms, clearly defined
Operating Days
Standard coverage is Monday–Friday. Weekend coverage can be arranged.
Time Zones
Shifts align with Eastern, Central, Mountain, or Pacific business hours.
Break Coverage
Breaks are scheduled around your peak hours; extended plans use staggered staffing.
Holidays
A holiday calendar is agreed upfront, including U.S. and local holidays.
Overtime
Additional hours are available by prior agreement at agreed rates.
Managed Services
We take ownership of a defined operational process or workload. You agree the scope and completion standards; we deliver against them with our own team, supervision, and QA.
Managed services may be quoted per shipment, per transaction, or through a monthly agreement.
Carrier Sourcing
Appointment Coordination
Shipment Status Management
Documentation Processing
Get a Staffing Proposal
Share your workload and requirements. We'll prepare a customized proposal with recommended staffing, coverage, and pricing.
Pricing FAQs
Straight answers to the questions we hear most from U.S. business owners.
Pricing depends on hours, role complexity, supervision, and service scope. We prepare a custom proposal so you only pay for what your operation needs.