Outsourced Back-Office Support for U.S. Auto Transport Brokers.
Trained logistics agents who handle carrier outreach, dispatch coordination, status updates, and documentation—inside your systems, under your rules, supervised by people who know the industry.
Built for Brokers at Every Stage.
Whether you're dispatching your first loads or managing a growing team, our support adapts to your workflow.
Newly Established Brokers
Get operational support from your first loads.
Growing Independent Brokerages
Add capacity without slowing down.
Established Brokerage Teams
Extend hours and offload repetitive work.
Vehicle Transport Coordinators
Keep every vehicle move on schedule.
Other Transportation Businesses
Any operation with repetitive back-office workflows.
The Daily Work That Holds Brokers Back.
Broker growth often stalls not from lack of customers, but from the operational load of covering, tracking, and documenting every shipment.
Hours lost calling carriers to cover each load
Customers chasing status updates by phone
Missed pickup windows and late follow-ups
Incomplete carrier packets and insurance documents
Owners stuck in daily dispatch instead of sales
Difficulty hiring and retaining experienced staff
End-to-End Brokerage Back-Office Support.
Choose the functions you need—or combine them into a complete operations team.
Carrier Sourcing & Communication
- Post and refresh loads on your boards
- Outreach by phone, email, and text
- Lane and route matching
- Rate and availability follow-up
Carrier Documentation & Verification Assistance
- FMCSA authority and safety lookups
- Carrier packet and W-9 collection
- Insurance certificate checks
- Discrepancies escalated to your team
Dispatch & Shipment Coordination
- Dispatch sheet preparation
- Pickup and delivery scheduling
- Dealership, auction, and facility coordination
- BOL and POD collection
Pickup & Delivery Status Management
- Driver check calls and ETAs
- Real-time updates in your TMS
- Delay identification and flagging
- End-of-day open shipment reports
Customer Communication
- Proactive shipment updates
- Inbound customer inquiries
- Professional, on-brand messaging
- Follows your communication templates
Escalations & Cancellations
- Defined escalation matrix
- Cancellation and re-dispatch handling per SOP
- Damage claim documentation support
- Clear handoff to your decision makers
Important service clarification
Our outsourced team supports your operation under agreed instructions. Your company remains responsible for its brokerage authority, contracting decisions, carrier assignments, and other regulated responsibilities. Using our services never requires switching to DayDispatch or any other platform—we work in the tools you already use.
Dedicated Agent vs. Managed Service
Two ways to work with us. Many clients combine both.
| Feature | Dedicated Agent | Managed Service |
|---|---|---|
| Who does the work | One trained agent dedicated to your account | A managed team handling a defined process |
| Best for | Ongoing, varied daily operations | Specific, measurable workloads |
| Working hours | 4, 8, or 12-hour shifts | Based on agreed service levels |
| Pricing basis | Monthly, per agent | Per shipment, per transaction, or monthly |
| Your involvement | Direct day-to-day communication | Outcome-focused reporting |
| Supervision & QA |
Our Onboarding Process
- 1
Consultation
We learn your business, goals, current workload, and the coverage you need.
- 2
Workflow Assessment
We map your tasks, tools, and handoffs, and define what the team owns.
- 3
Agent Selection
We recruit and shortlist candidates matched to your workflow and hours.
- 4
Training & Onboarding
Agents are trained on your SOPs, systems, and communication standards.
- 5
Operations Go Live
Your team starts work with close supervision during the first weeks.
- 6
Ongoing QA & Reporting
Quality reviews, daily reports, and regular performance check-ins.
Logistics Outsourcing FAQs
Straight answers to the questions we hear most from U.S. business owners.
No. Our teams work in your existing authorized tools—Central Dispatch, Super Dispatch, your CRM or TMS. DayDispatch is an affiliated platform but is never required.
Build Your Logistics Support Team
Tell us about your business, your workflows, and the coverage you need. We'll help you explore a staffing model that fits.